THE LOST + FOUND™ METHOD SERVICE AGREEMENT
By purchasing The Lost + Found™ Method coaching package, you acknowledge and agree to the following:
COACHING PACKAGE
The Lost + Found™ Method includes six private coaching sessions with Natalie Ottosen.
All six sessions must be scheduled and used within six months of the original purchase date. Any sessions not used within that period will expire and will not be refunded, transferred, credited, or extended except at Natalie’s discretion in extraordinary circumstances.
PAYMENT AND REFUNDS
Your purchase reserves time and availability within Natalie’s coaching schedule. Because of this commitment, all purchases are final and refunds are not available.
If you select a payment plan, you remain responsible for completing all scheduled payments. Choosing not to schedule or attend your remaining sessions does not cancel your payment obligation.
Failure to complete a scheduled payment may result in paused access to coaching until the outstanding payment is resolved. The six-month expiration period will continue during any payment interruption.
SCHEDULING AND RESCHEDULING
Sessions are scheduled based on mutual availability and must occur within the six-month package period.
If you need to cancel or reschedule a session, please provide at least 48 hours’ notice.
Sessions canceled or rescheduled with less than 48 hours’ notice, or missed without notice, will be counted as one of your six sessions. Exceptions for genuine emergencies may be considered at Natalie’s discretion.
If you arrive late, the session will still end at its originally scheduled time. Arriving late does not qualify the session for an extension, credit, or rescheduling.
COACHING RELATIONSHIP
The Lost + Found™ Method is a collaborative coaching experience intended to support personal growth, self-discovery, reflection, and meaningful change.
Coaching is not therapy and is not intended to diagnose, treat, cure, or replace medical, psychological, psychiatric, financial, legal, or other professional advice. You are responsible for seeking qualified professional support when needed.
You remain responsible for your own choices, actions, wellbeing, and results. Coaching may offer perspective, tools, questions, and support, but no particular personal, emotional, spiritual, professional, financial, or relationship outcome is promised or guaranteed.
CONFIDENTIALITY
Information you share during your private coaching sessions will be treated as confidential except when disclosure is required by law, when there is a reasonable concern of imminent harm to you or another person, or when you provide permission for information to be shared.
INTELLECTUAL PROPERTY
Any workbooks, recordings, exercises, frameworks, meditations, written materials, or other resources provided through the coaching package are licensed for your individual, personal use only.
These materials may not be copied, reproduced, shared, distributed, resold, published, taught, or used commercially without prior written permission.
AGREEMENT
By completing your purchase, you acknowledge that you have read and agree to this Service Agreement. You understand that the package is nonrefundable, all sessions expire six months after the purchase date, and late cancellations or missed appointments may be counted as completed sessions.